Contact Us

If you need help while using HotShot Casino - or you simply have a question before getting started - our support team is here for players and visitors. Reach out anytime you’re looking for guidance with your account, site features, or general casino questions.

Quick Ways to Get Help, Your Way

HotShot Casino offers a few different ways to contact support, and availability can vary depending on what you’re trying to do. For the smoothest experience, choose the option that matches your situation - whether you want a written record, real-time help, or an easy message form directly on the site.

Email Support for Detailed Requests

Email is a great choice when your question is account-specific or you’d like everything in writing. It can also be helpful for follow-ups that require added context, such as document-related checks, payment questions, or anything that benefits from screenshots or attachments.

You can contact HotShot Casino support at: support@sciplay.com

Live Chat for Quick Answers

If you prefer help in the moment, live chat can be the most convenient option when it’s available. It’s ideal for quick questions, navigation help, and basic troubleshooting while you’re logged in and actively using the site.

Look for the chat option on the HotShot Casino website when you need real-time assistance.

Contact Form for Simple, Direct Messages

In some cases, an online contact form may be available on the site. This is a good option if you’d rather send a message without opening your email app, or if you’re contacting us from a shared device.

When available, the contact form typically routes your message to the same support team that handles other requests.

What to Include So We Can Assist Faster

To help our team understand your issue and point you in the right direction, it’s useful to include a few basic details in your message - like your name, the email address associated with your account, your username (if applicable), and a short description of what you’re trying to do. If something isn’t working, mentioning what device and browser you’re using can also help.

We’re Here When You Need Us

Whether you’re sorting out an account question, checking on a payment method, or looking for help using the site, don’t hesitate to contact HotShot Casino through the support option that works best for you. If you’re looking for game-related info in the meantime, you can also visit our Casino Games page.